GDPR Privacy Policy

1. Introduction

Hinckley Garage Services Limited ("we", "our", "us") is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and protect personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are the data controller for the personal information we collect.

Registered business name: Hinckley Garage Services Limited
Registered office:
90 Westfield Road
Hinckley
Leicestershire
LE10 OLU
Website: www.hgstaillifts.co.uk

2. Information We Collect

We collect and process personal data relating to:

Customers and clients:

• Name and contact details (address, phone number, email)
• Business name and site locations
• Details of equipment we service (e.g. tail lifts and shutter doors)
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• Invoices, payments, and job records

Employees and contractors:

• Name, address, contact details
• Employment and payroll information
• Training, certification, and health & safety records

3. How We Collect Data

We collect data directly from you when you:

• Contact us by phone, email, or through our websiteUse our services or request a quotation
• Are employed or contracted by us

We may also collect limited technical data through our website or mobile app, including IP address, browser type, and cookie data (see Section 8).

4. How We Use Your Information

We use personal data to:

• Provide our repair and maintenance services
• Manage accounts, payments, and invoices
• Communicate with customers and suppliers
• Manage our employees and contractors
• Comply with legal and insurance obligations

We do not use personal data for marketing purposes without consent.

5. Lawful Basis for Processing

• Contractual necessity - to perform a service you have requested.
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• Legal obligation - to comply with UK laws (e.g., tax or employment).
• Legitimate interests - to manage and operate our business effectively.
• Consent - when required, such as for optional cookies or marketing.

6. Data Sharing and Storage

We do not sell or share your data with third parties. However, we use secure third-party systems to store and manage our operational data. This may include a cloud- based app and web server that processes data on our behalf. These providers are bound by data protection agreements and store information within the UK or EEA where possible.

7. Data Retention

We keep personal data only as long as necessary for the purposes described above, including to meet legal, tax, or accounting requirements.

• Customer records: typically retained for up to 7 years.
• Employee records: retained for the duration of employment and up to 6 years after leaving.

8. Cookies and Website Data

Our website (www.hgstaillifts.co.uk) may use cookies to improve functionality and performance. Cookies are small files placed on your device to help the site run efficiently.

You can control cookie settings through your browser. For more information, visit www.aboutcookies.org.

9. Your Data Protection Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (where legally permitted)
• Object to or restrict processing
• Data portability (where applicable)
• Lodge a complaint with the Information Commissioner's Office (ICO)

For more information, visit the ICO website: www.ico.org.uk.

10. Contact Us

If you have any questions or wish to exercise your data rights, please contact us using:

Hinckley Garage Services Limited
Phone: 01455 213694
Email: hinckleyga rageservices@gmail.com
Address:
90 Westfield Road
Hinckley
Leicestershire
LE10 OLU